Episode No. 101: Lean Six Sigma for Law Enforcement
Date: March 4, 2010
Notes: A conversation with Sergeant William Wilkerson, Jacksonville
Sheriff’s Office on Lean Six Sigma for Law Enforcement.
William "Billy" Wilkerson is a Police Sergeant
with the Jacksonville Sheriff's Office and 20 Year veteran with the Florida Air National Guard. He is currently assigned to
the Sheriff's Office Continuous Improvement Division along with serving as the Staff Inspections Unit supervisor. The Jacksonville
Sheriff's Office has been using Lean Six Sigma to streamline its processes since 2004, with much success. Billy is a certified
“Kaizen” facilitator through the Jacksonville Lean Consortium, and the US Air Force, and has received Lean Six
Sigma Green Belt and Black Belt training with the Jacksonville Electric Authority. Billy has also been assisting with the
Florida Air National Guard's rollout of their CPI Program (Continuous Process Improvement).
According to the Six Sigma Website, “The fundamental
objective of the Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement
and variation reduction through the application of Six Sigma improvement projects. This is accomplished through the use of
two Six Sigma sub-methodologies: DMAIC and DMADV. The Six Sigma DMAIC process (define, measure, analyze, improve, control)
is an improvement system for existing processes falling below specification and looking for incremental improvement. The Six
Sigma DMADV process (define, measure, analyze, design, verify) is an improvement system used to develop new processes or products
at Six Sigma quality levels. It can also be employed if a current process requires more than just incremental improvement.
Both Six Sigma processes are executed by Six Sigma Green Belts and Six Sigma Black Belts, and are overseen by Six Sigma Master